Collect Customer Product Review

Getting feedback from customers on a product is the powerful method of influence, since a lot of online-buyers (if not most of us) do some pre-sales actions based on reviews. In fact, 72% of customers would probably decide upon a purchase after reading a positive review.

If a negative review is spotted, the brand or retailer urges to take the immediate action to investigate and solve the problem.

Our customer product review collection tools enable brand owner and retailer  to monitor how their customers estimate the level of a service provided from global marketplaces including Taobao, Tmall, Amazon and ebay. It brings great assistance also for the online customer by allowing them to collect more reviews from different sources and make better decisions regarding the online purchase.

 

Our tools enable you to collect the customer product review

  • By SKU,
  • By Brand,
  • By Competitor,
  • By Product Categories

and including the marketplaces below :

  • Taobao.com
  • Tmall.com
  • Amazon (all regional sites)
  • ebay (all regional sites)

and the product review will be delivered in below format for further analysis

  • CSV

 

Here is example of customer feedback on Levi's 501 original jeans from Tmall.com, Amazon and ebay and our tools enable you to extract these product review in CSV.

 

Tmall.com - China marketplaces

Amazon.com

 

ebay.com

1 product